Reduce refunds through our physical showrooms and increase your profits
Many offer a period of free returns to help make the decision of buying online easier for the consumer. But, this free return period can also mean a high volume of returned items which you’ve not got to deal with, alongside the possibility of items being damaged or dirtied. All these things impact your profits and take up time.
Our Bontoko showrooms reduce your return rate because your customers will have already seen the item. They’ll have felt it, judged it’s size, inspected the quality and will know what to expect when it arrives at their front door.
Consider the average 8.89% return rate of physical retailers compared to the average 30% return rate for online retailers and you’ll quickly understand why this principle works.
Some things you just can’t replicate online no matter how good technology gets, and one of those things is the ‘simple’ sensation of touch!
Touching things, being able to ‘feel’ the quality of an item, is a huge builder of trust and it’s something you’re unable to recreate online. but, through Bontoko, you’re given the opportunity to do this, helping you sell more goods and reduce your returns, which means more profit and happier customers!